Welcome to the Readycrest Support Centre. This area is intended for Readycrest 'Proactive' Support customers. Remote support tools should only be used under the guidance of Readycrest support technicians.

Readycrest Support Centre

Service Desk Login
SPAM Quarantine Portal
 
 
 

Note: Files marked with are password protected for use by Readycrest Support Engineers

 

 

Latest Support News rss Subscribe via RSS

Configuring a Microsoft Exchange mailbox on Android devices
21/07/2014

The below instructions require information specific to the Exchange Server within your company.
Should you require assistance with this information, then please contact the Readycrest support team.

1. Touch Apps.
2. Touch Settings.
3. Scroll to and touch Accounts.
4. Touch Add account.
5. Touch Microsoft Exchange ActiveSync.
6. Enter your workplace email address.
7. Touch Password.
8. Enter your email account password.
9. Touch [...]

Windows users warned over spammed-out gadget malware attack
20/05/2014

 

 
Windows users are at risk of having their computers infected, after a malware attack posing as an “important company update” was spammed out.
The emails, which use forged headers to pretend to come from the same domain as your email address (in other words, if you have an email of fred@example.com the email will purport [...]

ExchangeDefender Outlook 2013 add-in
28/10/2013

ExchangeDefender has release an ne add-in for Outlook 2013 which can be downloaded from here
This add-in allows you to access your most frequently used ExchangeDefender functions such as management of SPAM quarantines, whitelists, stats and so on. The plugin will refresh the data every 30-60 minutes (or in realtime if you prompt it to [...]

Configuring iPhone and iPad (IOS 7) devices to connect to Microsoft Exchange Mailboxes.
02/10/2013

Please follow the instructions below for connecting your iPhone or iPad to an Exchange server (the screen shots below are taken from an iPad running iOS 7 so may differ slightly from your own device).
At section 8 you get the choice of what to synchronise in terms of Mail, Contacts and Calendars.
1. From the Home [...]

How To Create a Windows 8 Recovery Drive
07/08/2013

Open the Windows 8 Control Panel. Windows 8 includes a tool to create a Recovery Drive and it’s most easily accessible from the Control Panel.
Tap or click on the System and Security link.Note: You won’t see System and Security if your Control Panel view is set to Large icons or Small icons. In your case, [...]

Windows 8.1 preview is here!
27/06/2013

 
Windows 8. is a free update to Windows  and is coming later this year.  The pre-release version is available now to try. Windows 8.1 has new ways for you to personalise your PC and includes a wave of new apps and services.
 
http://windows.microsoft.com/en-gb/windows-8/preview
 
Windows 8.1 Preview Product Guide

How to Find Your IP Address on a Mac
19/06/2013

Click the Apple in the upper-left corner of the screen.

Select About This Mac.

Click More Info.

Select Network on the column to the left.

Find your IP address. It will be in the upper-right portion of that window.

How to uninstall SonicWALL SSL-VPN NetExtender
14/06/2013

The NetExtender utility is automatically installed on your computer. To remove NetExtender, click on Start > All Programs, click on SonicWALL SSL VPN NetExtender, and then click on Uninstall.

You can also configure NetExtender to automatically uninstall when your session is disconnected. To do so, perform the following steps:
1. Right click on the NetExtender icon in [...]

Outlook Web Access (OWA) with Exchange 2010 – Automatic Replies (Out of Office)
05/04/2013

 
This article explains how to turn automatic replies on or off when using Outlook Web App (OWA) running on an Exchange 2010 server.

Click on Options in the upper-right.
Select Set Automatic Replies from the drop-down menu.
Select Send automatic replies.
If desired, select the Send Replies only during this time period check box to schedule when your out [...]

Massive cyber attack cripples global internet speeds
27/03/2013

 

A large and on-going cyber attack against a spam-filtering organisation called Spamhaus has been found to be the cause for a global ’slow down’ of the internet.
According to a report by the BBC, the cyber attack is the largest in history and has been found to be responsible for slow internet speeds and users struggling [...]